Akshita Thakur

Professional Summary

Product Manager with 8+ years of experience (5+ years in Product Management) leading cross-functional teams to ship consumer and enterprise products at scale. Proven track record defining product vision, driving step-change performance improvements (25–40% lifts in key metrics), and delivering full-lifecycle products in high-ambiguity environments. Excel at analyzing large-scale data sets, building consensus, and communicating with radical clarity.

Professional Experience

Senior Product Manager – AI & Personalization Oct 2020 – Present

Cigna Healthcare

Led a complex AI-driven product area (patient engagement & predictive health) used by 15M+ members; owned full lifecycle from vision to sunset.
Defined strategy and metrics; drove 40% increase in personalized outreach adoption and 25% retention lift by prioritizing high-impact ML features.
Partnered with cross-functional teams to ship Customer AI-style propensity models and agentic AI agents; unblocked dependencies across 6+ teams.
Analyzed 100M+ monthly events in Amplitude/Snowflake to make data-backed prioritization decisions.
Communicated roadmap with radical clarity to C-suite and 200+ stakeholders via monthly updates.
Mentored 2 junior PMs and improved engineering velocity by 30% through process improvements.

Product Manager – Digital Health & Experience March 2019 – Sept 2020

Cigna Healthcare

Owned strategy for member portal and mobile app personalization; grew MAU 35% and reduced churn 18% in 18 months.
Integrated diverse requirements from patients, providers, and legal into a coherent roadmap; stopped 3 low-impact initiatives.
Led cross-functional squad (12 engineers, 4 designers) using Agile; improved team health scores from 6.8 to 9.1.
Drove consensus across adjacent teams (claims, pharmacy) to share ML models, creating company-wide leverage.

Associate Product Manager Feb 2017 – Feb 2019

SITA (Global Air Transport IT)

Supported full-lifecycle delivery of passenger experience platform serving 400+ airlines.
Conducted user research to inform roadmap; stopped a $2M feature with projected <5% uplift.
Analyzed real-time airport data to ship predictive gate assignment ML prototype, reducing passenger stress metrics by 22%.
Hired and onboarded 2 junior analysts; established team rituals standard across the org.

Akshita Thakur

Professional Summary

Skills

Professional Experience

Education

Certifications